Privacy policy

Information we collect

We collect information you provide directly (such as account details, team information, and correspondence) and information gathered automatically (including device identifiers, log data, usage metrics, and approximate location from IP address). If you connect integrations, we may process data the integration makes available based on your configuration.

How we use information

• Provide, secure, and improve the platform, including analytics, troubleshooting, and product research.
• Authenticate users, manage accounts, and deliver requested features and integrations.
• Send transactional communications, service updates, and security alerts.
• Provide customer support and respond to inquiries.
• Comply with legal obligations, enforce agreements, and prevent fraud or abuse.

Legal bases for processing

Depending on your location, we process personal data where it is necessary to perform a contract with you, comply with legal requirements, pursue our legitimate interests in maintaining and improving the service (balanced against your rights), or with your consent when required.

Sharing and disclosure

We share information with trusted processors that help us operate the service (such as hosting, analytics, communications, and customer support providers) under appropriate safeguards. We may disclose information to comply with law, protect rights or safety, or in connection with a corporate transaction. We do not sell personal data.

Data retention

We retain personal data for as long as needed to provide the service and for legitimate business or legal purposes. When retention is no longer necessary, we take reasonable steps to delete or de-identify the information in accordance with our data handling standards.

Security

We employ administrative, technical, and physical safeguards to protect personal data, including encryption in transit, access controls, monitoring, and regular reviews of our security posture. No system is perfectly secure; we encourage you to use strong passwords, enable available security controls, and promptly report suspected issues.

International transfers

Personal data may be processed in countries other than your own. When transferring data across borders, we rely on appropriate safeguards such as standard contractual clauses, data processing agreements, or other lawful mechanisms to protect your information.

Cookies and tracking

We use cookies and similar technologies to remember preferences, maintain sessions, analyze usage, and improve performance. Where required by law, we obtain consent before setting non-essential cookies. You can adjust browser settings to limit cookies, though some features may not function as intended.

Your rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data; to restrict or object to certain processing; and to withdraw consent where processing is based on consent. You can exercise these rights by contacting us, subject to applicable law.

Retention of communications

When you contact us for support or feedback, we may keep records of the communication to resolve your request and improve the service. These records are retained in accordance with this policy and applicable legal requirements.

Children

The service is intended for business use and is not directed to children under 16. We do not knowingly collect personal data from children. If we learn that we have collected such information, we will take steps to delete it.

Changes to this policy

We may update this privacy policy from time to time. If changes are material, we will provide reasonable notice through the service or by email. Continued use of the service after changes become effective constitutes acceptance of the updated policy.

Contact us

If you have questions about this policy or our data practices, please contact us through your account representative or by using the support channels available within the service.