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Verity
Clubs • HOAs • Leagues
Verity logo
Verity
Clubs • HOAs • Leagues
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Product
Overview → Features → Integrations → Releases →
Solutions
Country clubs → HOAs & communities → Leagues & sports → Resorts / multi-property →
Resources
Resource center → Templates → Customer stories → Security →
Company
Leadership → Privacy → Terms →
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Early Access
Onboarding a limited cohort of founding customers with reduced early-access pricing.

Shape the roadmap with hands-on onboarding support while we tailor Verity to modern clubs and communities.

Request Beta Access
Implementation

30-day rollout plan for clubs.

Start with the 14-day quick launch, then extend into a 30-day program that builds habits, proofs, and admin confidence.

Days 1-7
Foundation & access
  • Kickoff with GM/board sponsor and department heads; confirm goals and success metrics.
  • Provision SSO, member import, and roles (staff leads, committee chairs, concierge).
  • Stand up core channels: announcements, events, document hub, and acknowledgements.
  • Publish first two “north star” updates to set tone and demonstrate delivery logs.
Checkpoint: all admins can log in, send a draft, and see read/RSVP tracking.
Days 8-14
Pilot & proof
  • Run a live event workflow (invite → RSVP rules → seating → reminders → check-in).
  • Assign at least one policy acknowledgement with due dates and automated nudges.
  • Hold a 30-minute staff huddle to review delivery logs, opt-outs, and exceptions.
  • Collect member feedback from the pilot group; capture quotes and friction points.
Checkpoint: pilot event closed with attendance + acknowledgement completion above 90%.
Days 15-30
Scale & handoff
  • Expand audience: onboard full membership and committees with tailored welcome notes.
  • Publish a monthly cadence: weekly digest, events calendar, and board updates.
  • Enable exports + audit: show leadership the delivery, RSVP, and acknowledgement proofs.
  • Finalize admin playbooks and escalation paths; schedule quarterly review with Verity.
Checkpoint: every department has an owner, template, and metric they report monthly.
Onboarding steps

Operational checklist for staff leads

Book onboarding call
Member data + access
  • Upload roster with member types, households, and communication preferences.
  • Configure SSO or invite-based login; set guest rules and RSVP visibility defaults.
  • Create admin roles for communications, events, and compliance; enable audit logs.
Communications + templates
  • Ship welcome post with “how we communicate” expectations and contact channels.
  • Load templates for announcements, rain plans, board notices, and policy asks.
  • Configure digest schedule and acknowledgement reminders with escalation paths.
Events + facilities
  • Set RSVP rules (capacity, waitlist, seating groups) and payment links if needed.
  • Publish the next 30 days of events with clear policies, dress codes, and arrival notes.
  • Train front desk on check-in flow and day-of updates from mobile.
Governance + proof
  • Attach bylaws, waivers, and committee charters; assign acknowledgements by role.
  • Enable reporting exports for board packets (delivery, opens, RSVPs, completions).
  • Document incident handling: who monitors replies, flags, and bounced addresses.
Owner
GM or Board Sponsor

Sets goals, unblocks teams, and reviews delivery/readout data weekly.

Admin lead
Operations Manager

Runs templates, manages schedules, and keeps acknowledgements current.

Support
Verity Onboarding

Weekly office hours, checklist reviews, and member messaging best practices.